Gift Card Enquiries

Do you have a question? Please refer to the FAQs or call the Gift Card Customer Service Centre on 1300 554 268

The Gift Card Customer Service Centre is available 24 hours a day 7 days a week.

To check your gift card balance and transaction history, click here.

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Flight Centre Gift Cards can be purchased from Flight Centre locations within Australia as well as online via the Flight Centre website. Flight Centre Gift Cards are also available via selected third party retailers including Woolworths, Big W, Coles and Kmart. Please note that additional fees may apply when purchasing Gift Cards via third party retailers.

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Gift cards cannot be exchanged, returned or refunded unless required by law. Postage and handling fees are non-refundable.

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No, once a Gift Card has been purchased the value on it is unable to be increased.

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The Gift Card Terms of Use set out all of the conditions governing the use of our Gift Cards. They contain important information that should be read and understood before you purchase or use a Gift Card. Please take time to view the complete set of terms and conditions: Gift Card Terms and Conditions

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Flight Centre Gift Cards can be redeemed at Flight Centre retail stores within Australia. Terms and conditions apply. Please read the Flight Centre Gift Card Terms of Use for full details. Flight Centre Gift Card Terms of Use are available at: Gift Card Terms and Conditions

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Yes, it is essential that you provide the PIN number at time of redemption. PIN numbers are printed on physical and e-Gift Cards.

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Yes, there are some restrictions that apply. You are unable to use your Gift Card for credit card payments, store credit or the purchase of Gift Cards and foreign exchange products including cash passports. Please read the Flight Centre Gift Card Terms of Use for full details.

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You are free to use this card as many times as you like until the balance is zero. If you do make a purchase that exceeds the remaining balance on your Gift Card our stores do allow split payments.

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The easy way to check your balance and transaction history is to go online , or via our Customer Service Centre – 1300 554 268

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They do expire; unless otherwise stated on the Gift Card, Flight Centre Gift Cards are valid for use within 36 months (3 years) from the date of issue.

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Once Gift Cards are activated, they should be treated like cash; any lost or stolen cards cannot be replaced or refunded.

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PIN numbers should be treated like cash. Lost or stolen PIN numbers cannot be replaced. A valid PIN number is required at time of redemption in order for the Gift Card to be redeemed.

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You can place a Gift Card order online and follow the steps listed below:

1. SELECT GIFT CARD
1. Select the Gift Card design, specify card type (physical or e-gift card), number of cards and value per card and click 'ADD TO CART' to keep shopping or 'ADD + CHECKOUT' to proceed to checkout. Please note e-gift cards will be sent to the email address nominated.
2. Repeat step 1 until you have added the required number of gift cards. Once complete select 'CHECKOUT' or 'Cart' (found in the top right hand corner).
2. ENTER YOUR DETAILS

Enter you details; First name, Surname, Email, Phone, Address, Suburb, State, Country and Postcode are required fields. Tick the box to agree to Flight Centre’s terms and conditions found at: Gift Card Terms and Conditions
When you’re ready, select 'CONFIRM'.

3. ENTER RECIPIENT DETAILS

Please specify if you wish to send all digital gift cards to the same email address or specify the email address for each digital gift card. Physical gift cards will be posted via express post.

4. ENTER YOUR MESSAGE
1. Should you wish to add a custom message to your physical or digital gift card, complete the required fields using up to 400 characters, including spaces. If you do not wish to add a message simply leave blank.
2. Select 'CONFIRM'.
5. ENTER YOUR PAYMENT DETAILS
1. Review details of your order. If you would like to make any amendments, you can do so by selecting any of the previous tabs.
2. Enter your payment details and select 'Submit' to perform payment or 'Cancel Order' to cancel your order. Payment can be made using your Visa or MasterCard.
3. Once payment has been processed you will receive a confirmation message and an order number. Please record this order number for further enquires or select 'print page' for your reference. Please note that a Gift Card Order Confirmation will be sent to the email address provided.

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Please note that you will need to have third party cookies enabled in your internet browser to complete an order.

This can be updated in the 'tools' tab of your internet browser, normally under the internet settings / privacy options. If you are still having difficulties placing an order, perhaps try ordering via another internet browser such as Google Chrome or Internet Explorer.

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Unfortunately, once an order is submitted online it is unable to be cancelled.

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In-store
Any card purchased in store can be loaded with any value between $20 and $4000.
Online
A Gift Card ordered online can be loaded with any value between $20 and $2000. You may order a maximum of $4000 worth of Gift Cards in any one transaction.

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Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.

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We do accept orders globally through our website, however Gift Cards will only be loaded in Australian Dollars and delivered to Australian businesses and residential street addresses. It is important to also note that gift cards are only redeemable in Flight Centre retail stores within Australia.

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Payments can be made using Visa and Mastercard. We do not accept cheque, cash or Gift Card payments for the purchase of Gift Cards online.

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